Recently I was in Lucknow at my home, it was 11 pm in the night when someone decided to start “maiyaa ka jaagram”. The place where my home is just around 1 km from police station and Railway Station and incidentally, it was the same day when polling for the general election happened.
At First I was like this would stop and I waited till 1:00 AM, After that I decided to call police and let them handle this. As no Loud speakers are allowed after 10:00.
I tried to call “100” which is an emergency number and from the other side IÂ for the automated message
“This service is not available on your phone”
I tired it again and again and some 3-4 times more and the same result, After this I called “111” Which is Vodafone customer care number.
After some 2-3 min waiting and some 8-10 key pressing I can take with some human, I tried to explain that guy, I was trying to call an emergency number and I was unable to connect and then he replied was like WOW “you phone number is not registered for national roaming I am sending you a number please send a SMS over this phone number”
I was like dude “Sharam aati he i ke nahi” (Are you ashamed of what you are saying) I am on roaming since last 15 days and when I am trying to call emergency number you are saying this service is not available because I haven’t activated my national roaming.
After some 3-4 mins of arguing he transfer my call to their networking team.
I thought he might able to help me and those idiots also got nothing to say other than some useless, senseless, time killing arguments.
One of call center executive told me that 100 number is not available in lucknow.
This was some serious shit. After that they put me on hold for some 5-10 mins and no one picked up my number and it got disconnected by itself.
Cool After that I tried to call 100 again and the result was same.
I tweeted this after 3 days and some one from Vodafone did picked this up and tried to pretend as if they are very helpful.
My 1st tweet https://twitter.com/anand_himanshu/status/461961944727969792
No one replied for this and so my 2nd tweet
 https://twitter.com/anand_himanshu/status/461962082502443009 and after that the 3rd one https://twitter.com/anand_himanshu/status/461966337917476864
After this finally I got reply from Vodafone https://twitter.com/VodafoneIN/status/461968618989694976
They started communicating with with over DM (Direct message) And after some 4-5 Days wait they finally decided to registered complaint Â
complaint number Number for your reference is 1516889276.
After this they started calling everyday asking the same question again and agin for some 4 days.
Still no one gave any answer and everyone trying to be bond, No one knows anything and again the same call center shit all over again.
They asked me if I know the name of call center executive who received my phone, why the hell they do record our conversation?
Why I haven’t got any message that I talked with some XYZ person, which they send every time after talking with there executive.
According to Vodafone these are the problems which might happen that day,
- There was no network when you was dialing 100 after that you got network and you dialed 111 and after that you lost network and you were not able to dial 100 again.
- You can’t make emergency call  on number 100 from any other state other than Maharashtra.
- 100 is not emergency number.
- You were not inside the network.
- You need to activate National roaming to call emergency number.
And after all this I still got nothing and It was not really that emergency for me but it could be someone who might be dying and using Vodafone network.
If someone got hurt and want to call police.
It is not even a mistake according to Vodafone.
Government should take strict actions against these guys.
What they care about is just money making huge bills and shit, these guys don’t even know anything about Emergency number and everything is running on presumptions. They care for nothing other than money bills and there social image should be clean and clear. Vodafone You suck your service suck.